General terms and conditions

Article 1 – Definitions

  1. Webshop : Pet Supply, Chamber of Commerce number 91930812.
  2. Customer : Any natural or legal person who makes a purchase via the webshop.
  3. Agreement : The purchase agreement between Pet Supply and the customer.
  4. Products : All pet accessories offered through the webshop.

Article 2 – Applicability

  1. These general terms and conditions apply to all orders and agreements between Pet Supply and the customer.
  2. By placing an order, the customer agrees to these general terms and conditions.
  3. Deviations from these conditions are only valid if agreed in writing.

Article 3 – Offer and Prices

  1. All prices in the webshop are in euros and include VAT, unless stated otherwise.
  2. Pet Supply reserves the right to change prices and product information without prior notice.
  3. Obvious errors or mistakes in the offer do not bind Pet Supply.

Article 4 – Order and Agreement

  1. An agreement is concluded after the customer has placed an order and received an order confirmation by e-mail.
  2. Pet Supply reserves the right to refuse an order or request additional information.

Article 5 – Payment

  1. Payment can be made via the available payment methods in the webshop.
  2. The order will only be shipped after full payment has been received.
  3. In case of late payment, Pet Supply reserves the right to suspend or cancel the order.

Article 6 – Delivery and Shipping

  1. Pet Supply strives to deliver orders within [number] business days, unless otherwise stated.
  2. Shipping costs will be stated separately when ordering.
  3. Delivery will take place at the address specified by the customer. Delays do not entitle to compensation.

Article 7 – Returns and Right of Withdrawal

  1. The customer has the right to cancel the purchase within 14 days of receipt without giving any reason.
  2. The product must be returned unused, undamaged and in the original packaging.
  3. Return shipping costs are the responsibility of the customer, unless it is an error by Pet Supply.
  4. After receipt and inspection of the returned product, the purchase amount will be refunded within 14 days.

Article 8 – Warranty and Liability

  1. Pet Supply guarantees that the delivered products comply with the agreement and the stated specifications.
  2. The warranty does not apply to normal wear and tear, damage due to misuse or customer negligence.
  3. Pet Supply's liability is limited to the purchase price of the product.

Article 9 – Privacy and Data Protection

  1. Pet Supply processes personal data in accordance with applicable privacy legislation. See our [Privacy Statement] for more information.
  2. The customer has the right to view, change or delete his data.

Article 10 – Complaints and Disputes

  1. Complaints can be submitted in writing or by email via [contact details].
  2. Pet Supply aims to handle complaints within 14 days.
  3. These general terms and conditions are governed by Dutch law.
  4. Disputes are preferably resolved by mutual agreement. If this does not work, the parties can turn to the competent court in the Netherlands.