General terms and conditions
Article 1 – Definitions
- Webshop : Pet Supply, Chamber of Commerce number 91930812.
- Customer : Any natural or legal person who makes a purchase via the webshop.
- Agreement : The purchase agreement between Pet Supply and the customer.
- Products : All pet accessories offered through the webshop.
Article 2 – Applicability
- These general terms and conditions apply to all orders and agreements between Pet Supply and the customer.
- By placing an order, the customer agrees to these general terms and conditions.
- Deviations from these conditions are only valid if agreed in writing.
Article 3 – Offer and Prices
- All prices in the webshop are in euros and include VAT, unless stated otherwise.
- Pet Supply reserves the right to change prices and product information without prior notice.
- Obvious errors or mistakes in the offer do not bind Pet Supply.
Article 4 – Order and Agreement
- An agreement is concluded after the customer has placed an order and received an order confirmation by e-mail.
- Pet Supply reserves the right to refuse an order or request additional information.
Article 5 – Payment
- Payment can be made via the available payment methods in the webshop.
- The order will only be shipped after full payment has been received.
- In case of late payment, Pet Supply reserves the right to suspend or cancel the order.
Article 6 – Delivery and Shipping
- Pet Supply strives to deliver orders within [number] business days, unless otherwise stated.
- Shipping costs will be stated separately when ordering.
- Delivery will take place at the address specified by the customer. Delays do not entitle to compensation.
Article 7 – Returns and Right of Withdrawal
- The customer has the right to cancel the purchase within 14 days of receipt without giving any reason.
- The product must be returned unused, undamaged and in the original packaging.
- Return shipping costs are the responsibility of the customer, unless it is an error by Pet Supply.
- After receipt and inspection of the returned product, the purchase amount will be refunded within 14 days.
Article 8 – Warranty and Liability
- Pet Supply guarantees that the delivered products comply with the agreement and the stated specifications.
- The warranty does not apply to normal wear and tear, damage due to misuse or customer negligence.
- Pet Supply's liability is limited to the purchase price of the product.
Article 9 – Privacy and Data Protection
- Pet Supply processes personal data in accordance with applicable privacy legislation. See our [Privacy Statement] for more information.
- The customer has the right to view, change or delete his data.
Article 10 – Complaints and Disputes
- Complaints can be submitted in writing or by email via [contact details].
- Pet Supply aims to handle complaints within 14 days.
- These general terms and conditions are governed by Dutch law.
- Disputes are preferably resolved by mutual agreement. If this does not work, the parties can turn to the competent court in the Netherlands.