Shipping Policy

Shipping time:
Orders from Vos' Pet Supply are usually delivered within 5 to 9 working days .

Shipping Partners:
Orders are shipped via DHL, PostNL or an external shipping partner .

Track & Trace:
Once your order has been shipped, you will receive an email with your personal Track & Trace code , so you can track your package.

Returns or exchanges?
You can return or exchange an item within 14 days . To do so, send an email to support@vos-petessentials , and we will provide you with the necessary return form.

Delivery and receipt:
For some orders a signature may be required upon receipt . If no one is present to receive the package, the courier will leave a note with instructions to reschedule the delivery or to collect the package from a collection point.